1. Introduction
Welcome to Maple Comfort hotel! By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
2. Reservations and Cancellations
- Booking: Reservations can be made online, by phone, or in person. All bookings require a valid credit card or other payment methods acceptable to Maple Comfort.
- Cancellation: Cancellations made more than 48 hours before the check-in date will receive a full refund. Cancellations made less than 48 hours before check-in will be charged one night's stay.
3. Check-In and Check-Out
- Check-In: Check-in time is from 12:00 PM to 6:00 PM. Early check-in is subject to availability and may incur an additional fee.
- Check-Out: Check-out time is by 11:00 AM. Late check-out requests must be made in advance and may incur additional charges.
4. Payment and Fees
- Payment: Payment is due upon check-in. We accept major credit cards, debit cards, online payments and cash.
- Additional Fees: Additional charges may apply for extra services, such as breakfast, room service, laundry, and damage to hotel property.
- Breakfast: Available only if opted for the service at the time of booking and additional charges apply.
5. Guest Responsibilities
- Conduct: Guests are expected to conduct themselves in a respectful and orderly manner. Any disruptive behavior may result in eviction without a refund.
- Damage: Guests are responsible for any damage caused to the hotel property during their stay.
6. Pets
- Policy: Pets are not allowed unless specified otherwise. Service animals are permitted with proper documentation.
7. Smoking Policy
- Non-Smoking Rooms: All our rooms are non-smoking. Smoking in rooms is strictly prohibited. Smoking is also prohibited inside the hotel building to protect the health of our staff and guests.
- Penalties: A cleaning fee of IRS. 500 will be charged for smoking in rooms to cover the cost of deep cleaning.
- Health and Safety: We enforce our smoking policy to ensure the health and safety of all guests and staff.
8. Liability
- Personal Belongings: The Maple Comfort is not responsible for the loss or damage of personal belongings. Please use the in-room safe for valuables.( available upon request for an additional fee)
- Injury or Illness: The hotel is not liable for any injury or illness that occurs during your stay.
9. Privacy
- Personal Information: We respect your privacy and are committed to protecting your personal information. Please refer to our privacy policy for more details.
10. Governing Law
These terms and conditions are governed by the laws of the state of Andhra Pradesh, India. Any disputes will be resolved in the courts of Visakhapatnam Jurisdiction.
10. Changes to Terms
The hotel reserves the right to modify these terms and conditions at any time. Changes will be posted on our website and will take effect immediately.